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  • FAQ

    FAQ2018-05-14T15:01:59+00:00

    Frequently asked questions by our clients:

    You can trade 24 hours a day, 5 days a week on Forex market. The market opens on Sunday at 23h and closes on Friday at 22h.
    CFD stands for ‘Contract for Difference’, the ‘difference’ being between the open and closing points of your trade. CFDs are derivative products which Fortrade creates a CFD contract based on current market conditions which enables you to trade on the price movement of underlying financial assets. We offer CFDs on a wide range of global markets and our CFD instruments includes shares, treasuries, currency pairs, commodities and stock indices, such as the UK 100, which aggregates the price movements of all the stocks listed on the UK 100.

    The contract will have both a ‘buy’ and ‘sell’ price and you have the option of choosing to either ‘buy’, also known as going long, or ‘sell’, known as ‘going short’. It’s important to remember you’re trading CFD contracts, not physically trading in the underlying market. While CFD product is very flexible giving you the ability to use stop losses and limits. It also requires a high level of risk management by using STOP orders.

    Spread: When trading CFDs you must pay the spread, which is the difference between the buy and sell price. You enter a buy trade using the buy price quoted and exit using the sell price. The narrower the spread, the less the price needs to move in your favour before you start to make a profit, or if the price moves against you, a loss. We offer consistently competitive spreads.

    Holding costs: at the end of each trading day (at 5pm New York time), any positions open in your account may be subject to a charge called a ‘holding cost’. The holding cost can be positive or negative depending on the direction of your position and the applicable holding rate.

    We set a price for a contract based on the underlying market, which you can buy or sell.

    With each market you are given a ‘buy’ and ‘sell’ price either side of the underlying market price. You can trade on a market to go up (known as ‘buying’ or ‘going long’), or you can trade on it to go down (known as ‘selling’ or ‘going short’).

    Once you open your trade, you’ll receive a confirmation message to show that it has been accepted. Trades are occasionally rejected, but the vast majority go through without any problems. Check the details on your confirmation message carefully to make sure the trade is as you intended.

    Your open trade will now appear in the ‘open positions’ pane in our trading platform. All the time your position is open, you’ll be able to see your profit or loss by checking the profit/loss column.

    When you decide to close your position and collect your profits. To do this, you simply sell the same number of contracts as you bought initially.

    The simplest way of doing this is to bring up a ‘close position’ screen. When you click on ‘sell’, you’ll receive another confirmation to let you know that you’ve sold that number of contracts.

    Fortrade gives you an opportunity to trade whenever the market is open, that is 24 hours a day, 5 days a week. From Sunday at 23h until Friday at 22h.
    Fortrade Support team is available to You 9-21h from Monday until Friday for all your questions or help with the deposit of funds.
    To your trading history press Ctrl + T in order to acces the Terminal window where You can choose Account History tab. There You can right-click and You will see your trading history in HTML file.
    Spread for Gold is $ 0.60 and spread for Silver is $ 0.05.
    The minimal transaction amount is either € 100 or $ 100.
    – Euro (EUR)
    – American Dollar (USD)
    – British Pound (GBP)
    – Japanese Yen (JPY)
    – Swiss Frank (CHF)
    – Gold
    – Crude oil
    Currency trading (or foreign exchange) involves ‘buying’ one currency and ‘selling’ another simultaneously to profit from an anticipated movement in the exchange rate. The global foreign exchange market is the largest and most liquid in the world and trades around the clock. Market participants include banks, corporates and other institutions for the purposes on international trade or hedging, as well as traders – or speculators – attempting to profit from price movements.
    Contracts for differences (CFDs) offer the opportunity gain exposure to anticipated price movements in an underlying asset class such as a currency, commodity, stock or index. CFDs are leveraged financial derivatives offering a large exposure to an underlying asset for a small outlay. When trading CFDs with Fortrade, you are not buying (or selling) the underlying asset, but instead opening a “long” (buy) or “short” (sell) position on that asset’s spot price.
    CFDs offer a number of advantages over other alternatives, including leveraged exposure offering the potential of large returns for minimal outlay, around-the-clock trading, and easy and swift access to the market.
    Fortrade offers a wide range of financial instruments: currency pairs, stocks, indices, energy products, precious metals, ETF, US bonds and more.
    Free demo account, trading platform tailored for our clients and user friendly, up to € 2,500 in bonuses for first time opening of the real account and depositing funds, unlimited customer support as well as many additional activities for our customers. All of this and more is at Your disposal when you choose Fortrade. With us as licensed and registered Forex company You can experience real Forex trading.
    To use our Fortrade WebTrader platform it is enough to own a computer with Windows operating system as well as an Internet connection.
    Of course! Fortrade allows You access to Your account from different places. All You need is a computer with installed platform or You can use our Fortrade WebTrader platform to trade. Be very careful where and how You keep and use Your access data, username and password. If You enter Your data on other computers there is a possibility of if being saved and accessible for others who use those computers.
    Fortrade doesn’t have any commisions.
    Fortrade allows You to issue buy and sell orders via Your computer, but also via our platforms for mobile devices with an Internet conncetion or through WebTrader platform.
    Please visit our spreads page for more information. The spreads are fixed.
    Our team is available 12 hours a day, from 9h to 21h, Monday to Friday. During this period You can contact us by phone or by a Live chat.
    Yes, every adult can invest on Forex via FXL.
    If for any consecutive period of 180 days, you do not trade on your Client Account then after 180 days (the “Grace Period”) FXL will deem the Client Account to be inactive or dormant (“Inactive”).
    Once FXL has deemed a Client Account to be Inactive, FXL will be entitled to charge you an administrative fee of USD $10.00 (or a similar amount in such other currency as FXL may determine from time to time) which represents FXL’s administrative cost of continuing to operate the Inactive Account (the “Inactive Account Fee”).
    FXL will deduct the Inactive Account Fee from your Client Account balance on the day following the expiration of the Grace Period and then every thirty (30) days thereafter. For the avoidance of doubt, the Client’s liability or responsibility to pay the Inactive Account Fee will cease as soon as the Client Account balance is zero.
    We keep Your financial information in accordance with the regulations governing the market as well as corporate policy of our company. Information about Your account and Your personal financial information is securely stored with us.
    The time required to open a real account depends on the amount of Your stake and how much it takes You to submit the required documents. If You deposit up to € 500 You will see Your money on the platform in a matter of minutes after depositing. For larger deposits it is required that You send us the documents. Usually this process is completed within one day from the time of your application. As soon as You send Your documents, our Customer Support will contact You and explain the details.
    Yes, You can change Your personal data in the application form You sent us. When You finish editing the data, You can send the filled form via fax or e-mail.
    For Your application to be accepted You need to confirm Your identity by sending:

    A personal document – ID or passport
    Scanned credit card used for depositing (You can hide the middle eight numbers)
    A utility bill – telephone, electricity, Internet etc. to Your name.

    If You don’t have a utility bill You can send another personal document with Your address.

    Theses documents are needed to verify Your identity so You can withdraw the funds. In addition, these documents are required to send bonuses.
    If there are no changes in data for the new account You do not need to send the documents again.
    To open the real account visit our Open Real Account page and follow the steps.
    Yes, You can open more Real Accounts in any currency You see fit.
    To open the Demo Account visit our Open Demo Account page and follow the steps.
    Every Demo Account is limited to 20 days, after that You have to open new Demo Account. Please contact our Customer Support for more details.
    Every Demo Account is opened with starting € 100.000 which You can use to trade on Forex market. If You spend all Your money, Demo Account closes automatically.
    Leverage is special and fixed for all trading instruments and can not be changed.
    Fortrade will not disclose or sell your personal information to third parties. All the data You send is securely stored with us. If You wish to stop getting e-mail Ukoliko ne želite da dobijate email announcement from us, You can always ask to be removed from our mailing list.
    Just follow the instructions on our Open Real Account and Open Demo Accounts pages.
    Miminal amount to start trading is €/$ 100.
    If You are not able to access Your account or You forgot Your password, and You urgently need to close the positions, please contact us. Our Customer Support team is available every working day from 9 until 21h.
    The funds can be deposited using one of the following methods:

    Credit card: VISA or MASTER CARD
    Bank transfer
    Webmoney, Moneybookers or Neteller service

    The fastest deposit method is the bank trasfer.
    You can make the deposit either in euros or american dollars.
    For deposits made using bank transfer the time period depends on the bank procedure.
    Fortrade does not take commissions for depositing or withdrawing of funds from your trading account. However, your bank may charge a commission on this transaction. We propose You inform about the details with the bank.
    Just download the form for raising funds from our website, fill it out and send it by fax in coordination with a counselor from our support team. Upon receiving the request, the money will be transferred to the account. This procedure takes an average of 5 working days.
    Withdrawals made by Bank Wire Transfer usually take upto 5 business days to reach your account.

    Withdrawals to credit/debit cards can sometimes take up to 15 business days to reach your account.

    In some cases, withdrawals of funds deposited by credit or debit card are limited by the card issuer, and cannot exceed the original amount deposited. Sums in excess of the original deposit may be withdrawn by providing an alternative withdrawal method (for example bank wire transfer, Skrill or Neteller).
    Withdrawals to credit and debit cards can be only for the amount deposited. Below are 3 alternative methods for withdrawing additional funds that exceed the sum of the original credit/debit card.
    Wire transfer: Complete this form and send it to: support@fortrade.com bearing your bank account details. Link to the form: https://www.fortrade.com/wp-content/uploads/finance/WIRE_WD_FORM_Fortrade_LTD.pdf
    Skrill: Send us an email to support@fortrade.com with the requested withdrawal amount and the email address of the Skrill Account IF where you wish the amount to be transferred to.
    NETELLER: Send us an email to support@fortrade.com with the requested withdrawal amount and the NETELLER Account ID where you wish the amount to be transferred to.
    Fortrade can refund deposits made via Credit Card however these are limited to the amount that was originally deposited and to a time limit of 18 months. In both cases you must fill in the following form for a bank account in your name. We will also request a copy of a recent bank statement showing your full name address and account details.

    Wire transfer: Complete this form and send it to support@fortrade.com bearing your bank account details.

    When You open the Fortrade MetaTrader 4 Demo Account the spreads are identical to those on Real Account.
    You need to have one of the following Windows versions on Your computer: 95, 98, 2000, 2003, 2008, 2010, XP, Vista, Windows 7.
    It is possible, but You cannot access different accounts at the same time.
    Fortrade MetaTrader platform is set for CET which is London time +1 hour. All transactions and and accounts are executed in this time zone.
    The main time zone for MetaTrader is local time zone.
    First You need to close MetaTrader4. Then copy Your Expert Advisor into MetaTrader4 experts folder. After that open the platform, click the button in the Navigator tab and double click on the Expert Advisor. Left click and drag the icon on the graph to activate. The smiley icon should appear in the top right corner of the graph, and the Expert Advisor button should be green. If You failed to activate the Expert Advisor, smiley icon should not appear in the top right corner, and the Expert Advisor button in the tab should be red.
    Clikc on Tools in the menu and choose Options. When the window opens, go to Server category and choose Change.
    Clink on Terminal button and when the windows opens and the bottom of the screen choose Account History.
    VPS (Virtual Private Server) allows Your Expert Advisor to work flawlessly, even when the computer is off. You must find a suitable provider to access and pay for the registration instructions. This service will be charged, but there are Forex brokers who are offering this service for free if you are their client.
    WebTrader is the fastest way to start trading on a Forex platform. This is the platform which allows You to invest without risk and download files with nothing but an Internet connection, momentarily, anywhere in the world.
    Fortrade offers a solution for its loyal customers for executing transactions wherever they are on their mobile phones via our MobileTrader trading platform. All you need is a phone with GSM network and the Internet through your package so you can follow the market, buy or sell, close the positions, all from your mobile phone. All this for free!
    Yes, Fortrade gives You an opportunity to download and install MetaTrader 4 platform on Your computer fully FREE! Now You can enjoy all the advantages this system brings.
    For more information visit the page with the download link.